Before a contractor gets up on a rooftop to make repairs, there are a few key questions they should be able to answer. After all, your home is a big investment, so you want to make sure the job is done right.
Asking hard questions about the proposed work is the duty of any homeowner, says Tye Williams, marketing and project manager for Total Roofing in Colorado Springs . “Homeowners in Colorado have specific legal rights that have been spelled out by law. Every reputable roofing contractor knows exactly what those rights are.”
Colorado has one of the highest claim rates for hail damage in the country, second only to Texas, so the potential for fraudulent or dishonest business practices is very high. To address this issue, Senate Bill 38 was signed into law in 2012 in order to protect the rights of homeowners.
To ensure you hire a reputable and trustworthy roofing contractor, here are 5 key questions to ask:
1. Could you please provide proof of insurance?
One way that unethical contractors try to keep rates down is by cutting corners on insurance coverage. Roofing contractors are required to carry two types of insurance: liability insurance and workers’ compensation.
Liability insurance protects homeowners in case of unforeseen accidents to their home while workers’ compensation covers on-the-job injuries to workers. If a job requires four workers to complete, the contractor must have all four workers covered under the policy. Otherwise, a homeowner could be left holding the bag for what could be some very costly medical bills.
2. What is your CRA membership number?
Membership in the Colorado Roofing Association (CRA) indicates a contractor is established in the field and provides the highest quality of workmanship.
Members of the Association are familiar with common scams in the industry, like requesting money upfront, conducting business door-to-door and offering to do a job without a permit. Homeowners can educate themselves about these tactics by visiting the CRA website.
3. Can you provide references of previous work you’ve done in this area?
This is important because a contractor with an established reputation should have other projects that were successfully completed in the past. A contractor who provides addresses, phone numbers and pictures of prior repair jobs gives homeowners peace of mind that they will complete the job in a professional manner. Homeowners should be sure to contact references to confirm they are legitimate.
4. Why are you contacting me?
There’s no good way for a roofing contractor to answer this question. A legitimate contractor won’t go door-to-door or make telephone solicitations to secure new business.
5. What does the 72-hour rule mean?
The 72-hour rule refers to a provision of S.B. 38, which states that homeowners have three days after signing a contract to change their minds.
“Homeowners are allowed to have second thoughts and rescind a contract without owing any money,” says Williams. “A roofing contractor who pleads ignorance about this is not someone who can be trusted to do any work on a roof.”
Your roof is key to protecting the rest of your home from costly damages. Protect it by hiring an experienced and reputable roofer.
Total Roofing , top roofing contractor in Colorado Springs and voted Best Roofing Contractor in the area for the past two years, guarantees your complete satisfaction. The company provides residential and commercial roofing services throughout southern Colorado.
Call 719-591-4947 or drop by our website today to request a free roof assessment.