PUEBLO–A customer who received two incorrect bills from Sprint and then reportedly had his credit damaged is now being mocked on Facebook by a Sprint employee involved in the case.
In a Facebook post, Maria Zavala Salazar, a Sprint retail sales consultant at the Pueblo Mall wrote:
“This old man is sad cause he can’t pay his bills sh*@ bit@#! I’m on TV! For the record!! This old geezer was not helped by me at all!”
Salazar further mocks the customer by adding three “laughing” emojis after saying “the old man is sad cause he can’t pay his bills”.
As News 5 Investigates reported Monday, Roy Briggs reached out to Chief Investigative Reporter Eric Ross for help after he started receiving debt collection calls for Sprint cell phone service he never actually received.
In December 2018, Briggs signed up for 2-lines at the Pueblo Mall Sprint Store, a third-party authorized retailer managed by CCT Wireless.
At the time of the sale, the cell phones weren’t in stock.
When Briggs returned to the store a week later, a customer care representative reportedly told Briggs they were changing ownership and couldn’t complete the sale.
Briggs thought the transaction was cancelled, but later received a bill in January for $137 and again in February for $210 for services.
Eventually, debt collectors started calling and allegedly threatened to further damage his credit report.
News 5 reached out to Sprint’s corporate office and the company immediately agreed to cancel the outstanding account balance and contact the major credit bureaus to remove the negative mark on his credit report.
Here is the official statement we received from Sprint:
Thanks again for bringing this to our attention,” a Sprint spokesperson said. “The negative mark will be removed from all credit bureaus since it was generated in error. We assured Mr. Briggs that we have partnered with our own credit bureau to confirm the removal, and that his account will reflect a zero balance. Our Care rep also shared his direct contact information so that Mr. Briggs can reach out asap in the future, if needed.
About Maria Zavala Salazar
News 5 Investigates reached out to Salazar following her Facebook post.
She apologized for the post and admitted she was “upset”.
Salazar is one of two employees at the Pueblo Mall who Briggs alleges assisted him with the phone sale back in December. However, Salazar claims this isn’t true.
“I did not help him whatsoever,” Salazar said via email. “That was the other representatives.”
News 5 Investigates provided Miss Salazar with a deposition Mr. Briggs typed up where he is adamant Salazar was indeed an employee who initially helped him.
Briggs also provided us with Salazar’s business card.
“I didn’t help him what so ever,” Salazar restated in her email correspondence with News 5.
However, another sales associate News 5 Investigates spoke with contradicts Salazar’s statement and confirmed she did assist Briggs during his initial visit.
News 5 Investigates asked Salazar to call us for further comment. Instead, one of her friends who also works at the Sprint store in the Pueblo Mall called us.
The store manager, Thomas Floyd, was not at work Wednesday morning when News 5 called seeking comment.
An email to Floyd was not answered.